FAQ
Do you offer computer repair services?
Advanced electronic repair services are currently under development at DevilTek.
In the meantime, we already offer several services to extend the lifespan of your equipment:
- 🖥️ Custom PC assembly
- 🔧 Replacement of faulty or aging components
- 🧹 Internal cleaning and dust removal
- ⚙️ Hardware installation and upgrades
- 💡 Configuration advice and optimization
Don't hesitate to contact us to discuss your needs: even if a full repair isn't yet offered, an alternative solution is often possible.
Are products guaranteed?
Each product is tested before shipping to ensure proper functioning upon receipt. In case of a problem, please do not hesitate to contact us.
Are consoles modified?
No. Unless otherwise indicated, consoles are sold in their original configuration to maintain their authenticity as much as possible.
Can I request a fully customized PC?
Yes. Configurations are designed according to your needs, budget, and intended use (gaming, office work, creation, emulation, etc.).
Do you accept custom 3D printing projects?
Yes. Whether it's a replacement part, a stand, or a decorative object, we examine each request individually.
Are products tested before shipping?
Yes. Each product is cleaned, inspected, and tested before being put on sale to ensure proper functioning.
Are the consoles refurbished?
Yes.
Products are refurbished, cleaned, and tested. In an effort to preserve authenticity, no components are replaced: each console and cartridge retains its original parts and undergoes only functional checks.
Given the age of the equipment, slight signs of wear or aesthetic imperfections may remain.
Do you offer installment payments or TWINT?
These options are not yet available on DevilTek, but their integration is being considered and should arrive soon.
Our goal is to eventually offer payment solutions that are ever simpler and better suited to the habits of our Swiss customers.
Do you ship throughout Switzerland?
Yes, DevilTek delivers throughout Switzerland.
Preparation and shipping times are generally 24 to 48 working hours.
Can I pick up my order in person?
Yes, in-person pickup is possible in the Broye region, by appointment.
Can I return a product?
Yes. If an item arrives damaged, does not match its description, or has an undisclosed defect, please contact us promptly so we can find a suitable solution.
For hygiene reasons and given the nature of refurbished and second-hand products, returns due to a simple change of mind are not systematically accepted.
What payment methods do you accept?
Payments are fully secure and can be made by credit card as well as by the payment solutions available at checkout.
Do you do custom 3D prints?
Yes. We can consider custom 3D printing requests, whether for functional parts, supports, or decorative objects.
Can I reserve a product before purchasing it?
Do not hesitate to contact us. Depending on the product and its availability, a temporary reservation may be considered.
I am looking for a specific game, console, or component. Can you help me?
Yes! Even if a product is not listed in the store, you can contact us. We may sometimes be able to help you find the part, console, or game you are looking for.